Booking Terms & Conditions

We look after every client personally, so each appointment is time set aside just for you. These terms explain how we secure your booking and what we ask if your plans change.

Booking fee

To secure your appointment, a 25% booking fee is required.

Cancelling or rescheduling

Rescheduling or cancelling requires a minimum of 48 hours' notice. This gives us the chance to offer your slot to another client and make someone's day.

Your booking fee will be forfeited if we do not receive the required notice. Last minute changes, cancellations and no-shows are virtually impossible to fill, and the time stays empty.

How to cancel or reschedule

If you need to cancel or move your appointment, you can do so:

• Online through our booking system at jayneelliott.com
• By email to salon@jayneelliott.com
• By phone on 01455 554889, where you can also leave a voicemail

Thank you for your understanding. It helps us give every client the time and care they deserve.