Privacy Policy for Jayne Elliott Hair Company

1. Who We Are

Jayne Elliott Hair Company is a premium hairdressing salon based at:

8A High Street, Lutterworth, LE17 4AD
Website: www.jayneelliott.com
Phone: 01455 554889
Email: salon@jayneelliott.com

This privacy policy explains how we use any personal information we collect about you when you use our website, book an appointment, or visit our salon.

2. What Information We Collect

We collect information about you when you:

  • Make a booking (online, in person, or over the phone)
  • Purchase a product or service
  • Sign up for our marketing communications
  • Use our website or contact us via email or social media

This may include:

  • Name
  • Email address
  • Phone number
  • Appointment history
  • Service preferences
  • Payment details (processed securely)
  • Any relevant medical information you share to ensure safe service delivery (e.g. allergies)

3. How We Use Your Information

We use your information to:

  • Provide the services you’ve booked
  • Manage your appointments and preferences
  • Send you booking confirmations and reminders
  • Recommend products and services based on your preferences
  • Respond to enquiries
  • Send occasional marketing communications (if you've opted in)
  • Improve our services and website

We only collect what we need—and we’ll never sell or share your data with third parties for marketing purposes.

4. Marketing

If you opt in, we may send you:

  • Appointment reminders
  • Aftercare advice
  • Seasonal offers
  • Updates about services or events at the salon

You can opt out at any time by clicking “unsubscribe” in our emails or texting STOP to any SMS.

5. How We Store Your Information

Your information is stored securely via trusted software providers that help us manage our bookings and communications. These systems are password-protected and GDPR-compliant.

We retain data only as long as necessary to provide our services or for legal/recordkeeping purposes.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your information
  • Withdraw consent at any time
  • Complain to the Information Commissioner’s Office (ICO) if you feel we have not handled your data properly

To exercise any of these rights, email us at salon@jayneelliott.com or call 01455 554889.

7. Cookies

Our website uses cookies to improve your browsing experience. These are small text files stored on your device that help us understand how visitors use the site.

You can control or delete cookies through your browser settings.

8. Changes to Our Privacy Policy

We regularly review and update our privacy policy. This version was last updated on 1 May 2025. You’ll always find the latest version on our website.

9. Contact Us

If you have any questions about this policy or how we handle your data, contact:

Jayne Elliott Hair Company
8A High St, Lutterworth LE17 4AD
Email: salon@jayneelliott.com
Phone: 01455 554889